Returns
While we do our very best to ensure that our kits are not missing anything, our production team handle tens of thousands of small parts every month, and sometimes packing mistakes happen. Our returns and replacements policy is based on communication, excellence and integrity, so that we can resolve any problems quickly and fairly.

Should you find any issues or missing parts with your kit/s, please email info@jefa.co.za within 14 days of receiving your order. The email should be accompanied by a photograph of the kit as received, to enable us to assess the issue and apply the appropriate remedy, i.e., replacement, refund, etc.

If you would like to return your purchase for any reason other than a product defect, the item must be unused, in its original condition, and in the original packaging. All return shipping costs are the customer’s responsibility.

A receipt or proof of purchase is required to process your return.

We are not responsible for any damage during transit of the kit/s.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and should reflect in your account within 5 working days. We will request your bank details to complete the refund and will send you an email once the refund is complete. Shipping costs are non-refundable. 

Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges
We only replace items if they are defective, damaged, or if you ordered the wrong kits (it is difficult to remember what Grade you kids are in all the time). If you need to exchange a kit, send us an email at info@curiousDIY.co.za. Additional shipping fees will apply.

HELP! We broke something important while building our project 
Don’t panic! These things happen. Remember that this is an educational experience and that things don’t always go according to plan. What you learn in these cases is arguably more important than the learning you get from the tech principals that your kit demonstrates or applies. 

Please let us know if you have any problems with your build. We are happy to share quick-fixes, alternative parts or supply replacement parts if needed. For delivery of replacement parts, there will be additional costs involved.

Shipping returns
If you aren’t happy with your order and choose to return your kits, please respond to the original order confirmation email you received from our system.
You will be responsible for paying for the shipping costs for returning your item/s. Shipping costs are non-refundable. 
Depending on where you live, the shipping time it will take for your exchanged product to reach you may vary.

Need help?
If this hasn’t answered your question, contact us at info@curiousDIY.co.za and we’ll do our best to help.
The Curious Team